Rocco’s European Garage CUSTOMER REVIEWSIndependent and honest Rocco’s European Garage reviews from real customers
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I scanned the internet to find a service facility when my 1 year old used MB ML350 indicated it was time for a schedule A service. Part of my research indicated that the local dealer reviews were at best Luke warm. I went by Rocco’s on the recommendation of a neighbor and met Greg. After a few questions, Greg explained the services they performed and based on the mileage what services may be needed when they accessed the cars internal computer. To explain the services Greg gave me printouts explaining both the possible services needed and the costs. I made an appointment for the next day. The tech took me home after I dropped off the car the next morning. Later in the day I was called and was told the service A was completed but on further inspection it was also now time for the brake fluid service. Since that impending service had been talked about the day before I approved it. 45 minutes later I picked up a newly washed (thank you) freshly serviced vehicle for a fair price. Those who purchase a premium vehicle should not expect cheap prices on vehicle maintenance, but the should expect premium service at a fair price. I feel I received that. My first visit to Rocco’s was because it was close to my home and convenient. My future visits will be because the are good and fair!
03:20 21 Feb 18
I found Rocco’s after I was shell shocked by a quote from the dealer for brake repair. I stopped by to visit since it is near the house and was impressed. The place is clean and professional though really tight parking because the lot is small and by all appearances they have a lot of customers (which was a good sign). Greg was friendly and professional as he took the time to research the parts for my Audi then wrote me a quote. Upon a visual inspection they let me know the repair didn’t need to be immediate (like the dealer said) and told me what to watch for so I waited. Four months later I returned. They had my quote on file which didn’t change in price. Greg treated me like I have been a regularall along. I dropped my car the night before and Greg kept me updated. The work finished on time even with me adding a 55k service. I am very happy with Rocco’s and bye bye dealer as their prices were very reasonable compared to you, keep your loaner car for the day.
14:49 18 Feb 18
They serviced my car on time, well and for a good price. On top of that, their service coordinator - Greg - was personable, helpful, accommodation, [very knowledgable about my car - a Z4] gave a lot of information and was just a nice guy, to boot! I never met the mechanic, the car seems to run well and I am happy. Big "thumbs up".
19:33 28 Jan 18
Rocco's is top notch. Excellent and honest service. After being quoted an exorbitant amount at my car dealer's service department, I decided to get a second opinion from Rocco. He did a thorough inspection and most of what I had told that needed to be done, didn't. They did an awesome job with the repairs. But, more importantly, we have found someone that we can trust! You won't regret coming here!
22:45 12 Nov 17
My experiences with Rocco's have always been excellent.. Greg has always informed me on every service before any work is done. I am a happy repeat customer and would recommend them to anyone looking for great service..
18:20 13 Feb 18
I visited Rocco's European Garage after having some not so great experiences at other places. I have a Q5 Audi and they fixed my car immediately and gave me a ride to my office, so I didn't have to wait for it. They then picked me up a few hours later and my car was ready with a free car wash. Great service!
20:20 28 Feb 18
Chris and the team at Rocco's completed a pre purchase inspection for me. They were able to complete this with very short notice. I received a phone call from Chris and a concise report summarizing their findings. Rocco's is responsive, professional and fast. Great experience!
16:56 08 Mar 18
Brought my Acura in for maintenance check up. Greg was GREAT. Very nice, helpful. Went beyond and above to answer my questions and advise me on caring for my car. They were on time. Wouldn't go anywhere else.
18:52 07 Apr 18
I am extremely pleased with the work done on my car by Rocco's. Greg was awesome and very prompt in getting back to me when I had questions, and was also very thorough in making sure my questions had been answered. I will definitely be using them in the future when needed. I'm also very impressed with the fact that they went out of their way to try and find me discounts. Will definitely use again, and as a result of finding their shop I may just be keeping my VW for a lot longer.
02:42 14 Apr 18
I was greeted upon arrival. Waiting area was clean and organized. Bathroom was fresh and clean. Love the free coffee!!! Didnt get my car repaired. Just couldn't locate the issue.
17:55 25 Apr 18
Dealing with Greg at Rocco's was one of the best experiences I have ever had. I took my Range Rover to dealership in Buckhead for diagnosis of a check engine light, they wanted $1100 to replace a fuel sensor. Greg and his crew performed the same work for half the cost. Not only that but they did it in a single day. When I went to pick up car, I sat and chatted with Greg for half an hour about his years living in Germany and his passion for European cars. Not only do they do amazing work, but they truly love what they do.
12:34 28 Apr 18
My Little 1996 BMW Z3 has only been in the shop 2 times in my 22yr ownership & both times in was only here @ Rocco's!The staff has ALWAYS been very professional & very knowledgeable about the workings of my car. Had a recent issue w/ the alternator that I purchased online to save a few bucks, but was sent the wrong part. Greg was very helpful in finding the correct unit for my car on a Sat & had it up & running that afternoon.Can't say enough positive things to say about him & Johnny.
13:01 02 May 18
Rocco's charged very reasonable price and did the work in a timely fashion. Greg is very knowledgeable and gave me lots of good (and free) advice. He is great guy and a pleasure to deal with!
13:03 02 May 18
Greg and the team at Rocco’s Marietta location were incredible. My Jetta pulled a serious engine malfunction code so I was desperate to have it looked at ASAP. Rocco’s told me to bring it in and they’d make room in their schedule for me. They ordered parts and repaired the car, informing me of their progress every step of the way. Top quality work, fair pricing, and competent technicians. I’ll be back!
The Rocco’s team is amazing! A caring, family atmosphere where they truly care about their customers. From planned out appointments to last minute “emergency” squeeze in’s, they always find the time and ensure your car is repaired correctly and you are satisfied with the service. They talk through everything and even understand the “my car sounds like this” language that so many of us non-mechanics speak! As the single mother of a 3-car family I can honestly say Rocco’s was a very lucky find for me, they have saved the day more than once and in more ways than I can describe. Bring your cars, tell your family, friends and anyone who will listen - this is the team you want taking care of you!
I ALWAYS know I can trust you guys with your judgement on my car! You do the cleanest, most efficient work in Atlanta and I have been incredibly pleased every time I come to you all! You go the extra mile in making sure I am absolutely happy in every detail. Rocco, Frankie, Tess, I’m so glad I can call you all my good friends; and the rest of the staff: nice meeting you all! Keep up the amazing work!! �Everyone else - COME TO ROCCO’S EUROPEAN GARAGE!! I promise you will be so glad you did! �����
Ken Bartlett DC
I think this is the first time I have ever posted a review of a service on Facebook. Rocco's European Garage just renewed our trust in car service and repair. We took our mini to a dealership to evaluate a clutch issue. They "predicted" that there were all kinds of things wrong. What they didn't know was that my husband can all but take the car apart and put it back together. When he started asking questions they got defensive. We had the car towed to Rocco's. They called at each step to update us and concurred with my husband on the issue. They showed us the faulty parts and explained what was wrong so we would understand. Very knowledgeable and very kind and fair. The cost was 4,000.00 less than the dealership because the issue involved much less than we were told at the dealership and they(dealership) never even looked in the car to make a diagnosis. WE HIGHLY RECOMMEND ROCCO's to anyone in Atl/ Marietta/ Roswell areas. They have earned our business for life.
Martha Lee Thwaite
I would give 6 stars if I could, Rocco's is the only place o trust with my truck!
When my wife experienced issues with her car, I was skeptical going anywhere but the dealership, but after hearing about her experience at Rocco's, we're not taking our business anywhere else but there from now on.From the moment she arrived - barely arrived due to a major fluid leak - the made sure she felt at ease. They took the time to explain the issues and made sure she understood the problems, costs, etc. Being out of town, there was nothing I could do but trust they were being honest and were they ever! I took the estimate and called the mechanic I had taken both of our German cars to for the past 10 years and asked him for an estimate. Let's just say we got our money's worth with Rocco's and then some! When i came back into town, I made a point to stop by and talk with the owner and was equally impressed with him and the rest of the staff, many of whom are family as well. Rocco's is a tight-knit, professional, family-owned business that delivers on its promises and really cares about its customers. So much so, I practically felt like family by the time i drove away!They say the only thing harder to find than an honest politician is an honest mechanic. I can attest that if you own a European car - BMW, Mercedes, Jag, etc. - these are your guys. I really wish i could give them a 6th star. They were that good.
I was lucky enough to find Rocco's after my Mini Cooper's extended service warranty ran out and I started having issues with my vehicle. I've been happy with the work they've done and it's nice to have a trustworthy repair shop so close to my home.
Denise Rytie Bowick
I have been using them since 2011 and have always felt like they have gone above and beyond in service and care. Thanks guys and keep up the good work.
I went in today because I was getting a warning light about my right headlight. This was my first shop visit in my new 2010 Boxster, and I thought it was going to be expensive. Turns out it was just the bulb, so they replaced the bulb, put it back in, and didn't charge me a dime. Doesn't seem like a lot, but they earned my business today with that one gesture (along with being very friendly.) Well done, I'll be back.
Great service at a fair price. Everything you want in a person that works on you car.
Been going there for 2 years or so. Works on all three of my MB. Has done electrical, mechanical, and oil changes. They really know cars. They do great, fair and honest work. They stand behind their repairs . Recommend them highly. Would no go elsewhere.
He new exactly what our Jag needed and he pursued the cheapest price. Also customer service is great and the garage is sweet. If you have a European vehicle I definitely recommend Roocos over the dealership.
Damien Prince Hurt
I took my car in for a whirring sound on cold startup. Chris let me know they'd do a $120 assessment, which could be applied to any needed service. They...
This is the ONLY auto repair Garage I fully trust Nd feel completely secure with. Their Family 'ole school approach to customer service is exceptional....